xz77 Privacy Policy —
Complete Protection of Your Information
This policy describes in detail how your personal information is collected, stored, and used at xz77.
Introduction
xz77 (hereinafter referred to as "we", "us", or "the platform") is a trusted online betting and gaming service in Bangladesh. We place the highest priority on the privacy and protection of our users' personal information. This privacy policy will inform you about what information we collect, why we collect it, how we use it, and what rights you have over your information.
By using xz77's website or services, you will be considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
1 What Information We Collect
xz77 collects various types of information to provide our services properly and to improve the user experience. Below is a description of that information by category:
Personal Identity Information
When you register an account at xz77, we collect your name, date of birth, national identity card or passport number, email address, and mobile number. This information is used to verify your identity and ensure the security of your account.
Financial Information
To process deposits and withdrawals, we collect your payment method details (such as bKash, Nagad, Rocket, or bank account details). Full card or account numbers are never stored on our servers — only the portion needed for transaction verification and fraud prevention is retained.
Technical Information
When you use our website, certain technical information is collected automatically. This includes:
- IP address and device type
- Browser information and operating system
- Website usage time and session duration
- Which pages were visited and which links were clicked
- Referral URL (where you came from before arriving at our site)
Gaming Information
Records of your gaming activity — such as betting history, win and loss details, game preferences, and bonus usage details — are stored. This information is used to ensure responsible gaming and to personalize your experience.
2 How We Use Your Information
xz77 uses the collected information for specific and legitimate purposes. We never use your information for unnecessary or unauthorized purposes. Your information may be used for the following purposes:
- Account Management: To create, verify, and keep your account active.
- Service Delivery: To process deposits, withdrawals, bonus distribution, and gaming services.
- Security: To prevent fraudulent activity, money laundering, and unauthorized access.
- Age Verification: To prevent access by those under 21 years of age.
- Customer Support: To resolve your complaints, questions, and requests.
- Communication: To inform you of important notices, policy changes, and transaction-related information.
- Improvement: To improve the quality of our website and services.
- Legal Obligations: To comply with applicable laws and regulations.
- Responsible Gaming: To identify the risk of gaming addiction and provide necessary support.
3 Information Sharing with Third Parties
xz77 keeps your personal information confidential and shares it with third parties only in specific circumstances. Those circumstances are described below:
Service Provider Partners
We rely on trusted third parties to deliver certain services, such as payment processing (bKash, Nagad, Rocket), technical support, cybersecurity, and game software providers. These partners are given only the information necessary to perform their specific tasks and are contractually bound to comply with xz77's privacy standards.
Legal Authorities
In response to court orders, legal investigations, or legitimate requests from regulatory bodies, xz77 is legally obligated to provide the relevant authorities with the required information. In such cases, we will attempt to notify you in advance wherever possible, unless legally prohibited from doing so.
Fraud and Security Matters
In the interest of preventing and investigating fraudulent activity, money laundering, or any other illegal activity, we may share relevant information with security agencies.
Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new ownership will be obligated to provide the same or higher standard of privacy protection.
4 Cookies and Tracking Technologies
xz77 uses cookies and similar tracking technologies to ensure the smooth operation of the website and to improve the user experience.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They are used to remember your preferences, keep login sessions active, and analyze website traffic.
Cookies We Use
- Essential Cookies: Essential for the basic operation of the website — login sessions, security tokens, and so on.
- Functional Cookies: Remember your language preferences and other settings.
- Analytics Cookies: Analyze website usage patterns to help improve our services.
You can control or decline cookies by changing your browser settings. However, disabling certain cookies may cause some features of the website to not work properly.
5 Data Security and Protection
xz77 follows industry-standard security practices to protect your personal and financial information. The key components of our security framework are as follows:
- SSL Encryption: All data exchanged between you and our servers is encrypted using SSL/TLS technology.
- Data Storage: Information is stored on secure servers and multiple layers of security are in place to prevent unauthorized access.
- Access Control: Only authorized personnel can access your information for specific purposes, and they are bound by confidentiality agreements.
- Regular Audits: Our security systems are regularly tested and updated.
- Payment Security: All financial transactions are processed through secure payment gateways.
6 Data Retention Period
xz77 retains your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required to meet legal obligations.
Typically, information is retained for the entire period your account is active and for the legally required period after account closure. Financial transaction records are retained for the period specified under legal requirements and anti-money laundering regulations.
After the specified period, information is securely deleted or anonymized so that it can no longer identify any individual.
7 Your Rights and Choices
xz77 respects users' rights regarding the protection of their information. You have the following rights:
Right of Access and Review
You may at any time request a copy of the information xz77 holds about you. We are obligated to provide that information to you within a reasonable time.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. You can update the basic details of your account yourself from the profile settings.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete information related to legal obligations or ongoing financial transactions.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing communications. We will action such a request promptly.
Right to Data Portability
You may request that your information be provided in a standard digital format, so that you can transfer it to another platform if needed.
8 Privacy of Minors
xz77's services are exclusively for those aged 21 and above. We do not knowingly collect personal information from any minor. We follow an age verification process at the time of registration.
If we are informed that a minor has created an account on our platform, we will immediately close that account and delete the associated information. Parents who are concerned about this matter may contact our support team.
9 Changes to the Privacy Policy
xz77 reserves the right to update this privacy policy from time to time. Changes to this policy may be made as a result of changes in technology, law, or our services.
If any significant changes are made, we will notify you in the following ways:
- Through a notice on the homepage of the website
- By sending a message to your registered email address
- By updating the "Last Updated" date at the top of this page
Continuing to use our services after any changes will be considered as your consent to the revised policy. We therefore recommend that you review this page regularly.
10 International Data Transfers
To operate xz77's services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:
- Appropriate technical and administrative safeguards are maintained to protect the information.
- The receiving country or organization maintains equivalent or higher privacy standards.
- Legal agreements relating to data transfers are properly executed.
For more information on this matter, please contact our support team.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, we are ready to help. xz77's privacy team is always working to resolve all your queries.
24/7 support in Bengali
[email protected]
We typically respond to all requests within 30 days. For urgent matters, instant support is available via live chat.